Resist the hype to embrace online training for your employees. While computer-based training has its advantages (such as travel cost savings and self-study customization), your participants lose the human dimension that’s vital to many training topics. Subjects such as communication and people management skills, team building and diversity require live, face-to-face interaction to produce best results. What’s more, limits on bandwidth can cause slower performance for sound, video and graphics, thus testing a trainee’s patience. Also, accept that any computer- based training will require more time and money upfront than you’ll expect, because start-up problems are common. The good news: Once you get a program up and running, aggravations should die down.
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