A departing worker can reveal all kinds of juicy information that you would have no other way of learning. Example: Bankers Trust Corp. uncovered fraud by its senior executives in its vast transaction-processing unit, thanks to information its personnel managers gained during a routine exit interview of a clerk.
Maximize your exit interview with these steps:
Prep the interviewee. A few days before the scheduled interview, give the employee a list of issues or questions you wish to raise. Examples can include relationships with colleagues, suggestions for improvement and opinions on any recent changes.
This puts the employee on notice that you intend to treat the exit interview seriously, and that you want the individual to ponder certain matters in advance. It also increases the likelihood that you’ll get more thoughtful, substantive responses.
Distribute a satisfaction survey. Arrange for departing employees to arrive 10 minutes before the actual interview. Give them a questionnaire to complete during that time.
By having them rate their jobs and workplaces in a range of areas, you can spot trends and root out morale problems before they spread. If you notice that an outgoing worker criticizes a certain boss, for instance, you can suggest solutions for that boss (such as training) to avoid further defections.
Play it cool. Train interviewers to avoid judging or lecturing. By detaching themselves and simply gathering information, they enable departing employees to open up. Tell interviewers not to interrupt or contradict.
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/6692/unmask-the-truth-in-exit-interviews "