Hiring managers are using structured role-playing more than ever. It’s a great way to judge someone rather than relying on an interview. Ideally, your test should last only 5 to 10 minutes and enable you to assess the candidate’s interpersonal skills. Even better: Give interviewees a script and have them call real customers to ask a few survey questions. The customers can range from internal employees with whom the candidate would need to work, to clients who can provide input on your company’s goods or services. Bypassing a simulation in favor of an actual call gives you a stronger sense of an individual’s poise and people skills.
The entire manager/employee relationship is based on one thing: communication. Yet most managers don’t talk to their staff enough … don’t know what to talk about … or don’t know how to have the necessary conversations to motivate and improve performance....Click here to find out more.