If you accept too many of these alibis, you let employees off the hook. As a result, they won’t take responsibility for their actions unless they can safely claim that they scored a big win.
Here’s how to respond to alibis:
Think solution, not problem. When a worker explains why he’s not responsible for a screw-up, turn his attention to what happens now. Dwelling on the past won’t help either of you forge a turnaround strategy. Say, “Regardless of what’s already happened, I need you to step up and suggest ways we can get back on track.”
Don’t debate the validity of excuses. Alibi collectors love to argue over why they think they’re in the clear. They’ve given much thought to how they can wash their hands of a mess, and they’ll volley back any accusation you fling at them.
For example, if you insist that they’re still responsible even though they weren’t in the office, they might claim that they can’t possibly control what happens when they take time off. Or they might “prove” that they did everything right—and someone else is to blame.
It’s smarter not to dignify their alibis by debating them. Instead, explain that when you give them an assignment, you expect them to perform it without excuses.
Draw the line. If employees use an alibi to cover up high-cost blunders or flagrant ethical violations, that’s grounds for firing. Once you allow workers to gloss over serious misdeeds or put a less harmful spin on their unacceptable actions, you invite them to up the ante the next time. Refuse to give second chances when an alibi collector pushes you too far.
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/6643/managing-an-alibi-collector "