WS: How do you bring opposing sides together?
Dean: You have to assume people don’t have a bad motivation from the start. That may be hard to do if you’re up against an adversary and you think the worst of him. I’m not naïve. I know people will fight for their side and sometimes act up. But I’d rather give people the benefit of the doubt and see their nasty or inappropriate behavior as a sign of fear or insecurity.
WS: Does that make it easier for you to accept?
Dean: Yes, because I don’t take it personally. I can move past their behavior and focus on the issue at hand.
WS: How do you prepare to nego...(register to read more)
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