Employees becoming comfortable with phone-counseling hotlines. — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
More workers are turning to phone-counseling services offered through their company’s employee assistance program (EAP), according to a new Blue Cross/Blue Shield study. The health plan says its EAP service received 23% more calls in 2006 than in 2005, even though membership numbers remained constant. Marital issues were the top reason for the employee calls, followed by job stress, depression and alcohol/ drug problems. Men accounted for 40% of the calls, up from one-third in prior years.
For organizations to succeed, executives, HR pros and administrative professionals must develop strategies to address not only engagement, but also related issues such as retention and talent attraction. This strategy must be in alignment with the organization's overall mission and culture....Click here to find out more.