Employees becoming comfortable with phone-counseling hotlines. — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
More workers are turning to phone-counseling services offered through their company’s employee assistance program (EAP), according to a new Blue Cross/Blue Shield study. The health plan says its EAP service received 23% more calls in 2006 than in 2005, even though membership numbers remained constant. Marital issues were the top reason for the employee calls, followed by job stress, depression and alcohol/ drug problems. Men accounted for 40% of the calls, up from one-third in prior years.
In the role of gatekeeper, assistants are a critical set of eyes and ears for their managers. But it's just as vital to be the voice, too. When assistants are empowered to speak up and take the lead in collaboration with their managers, the potential for increased productivity and professional growth is limitless....Click here to find out more.