Employees becoming comfortable with phone-counseling hotlines. — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
More workers are turning to phone-counseling services offered through their company’s employee assistance program (EAP), according to a new Blue Cross/Blue Shield study. The health plan says its EAP service received 23% more calls in 2006 than in 2005, even though membership numbers remained constant. Marital issues were the top reason for the employee calls, followed by job stress, depression and alcohol/ drug problems. Men accounted for 40% of the calls, up from one-third in prior years.