E-mail and phone calls are examples of “staccato” work, which is more tactical and reactive. “Legato” work is more strategic and innovative and entails writing and analysis.
Examples of legato work: coming up with time- or cost-saving strategies; mentoring a new hire, writing an office reference manual or style guide; researching a better lease arrangement for office equipment.
“A staccato-driven work environment leaves no time for legato work,” Morgenstern says. We’re too busy being interrupted. That’s why, she says, committing one hour without e-mail can “transform your life.”
“Remember, it’s better to get five things completed than 20 things started.”