Ensure your desk is in good hands — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Ensure your desk is in good hands, even when you’re out for the day. A desk manual with crystal-clear wording helps a temp or a fill-in do the job right. Example: Instead of “Display a positive attitude,” write “Smile, make eye contact, and greet management by name.” And if you don’t want “slang” phrases used on phone calls with customers, make it explicit. Example: “Avoid phrases like ‘OK,’ ‘Yeah,’ ‘Hold on,’ ‘Honey’ and ‘See ya.’”
From the presidential race and global diplomacy to the sports world, negotiation has been in the news of late. The issues are vastly different, but these negotiations have one thing in common: The parties view each other with distrust and sometimes dislike. How do you "bargain with the devil”?...Click here to find out more.