Ensure your desk is in good hands — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Ensure your desk is in good hands, even when you’re out for the day. A desk manual with crystal-clear wording helps a temp or a fill-in do the job right. Example: Instead of “Display a positive attitude,” write “Smile, make eye contact, and greet management by name.” And if you don’t want “slang” phrases used on phone calls with customers, make it explicit. Example: “Avoid phrases like ‘OK,’ ‘Yeah,’ ‘Hold on,’ ‘Honey’ and ‘See ya.’”
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