Ensure your desk is in good hands — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Ensure your desk is in good hands, even when you’re out for the day. A desk manual with crystal-clear wording helps a temp or a fill-in do the job right. Example: Instead of “Display a positive attitude,” write “Smile, make eye contact, and greet management by name.” And if you don’t want “slang” phrases used on phone calls with customers, make it explicit. Example: “Avoid phrases like ‘OK,’ ‘Yeah,’ ‘Hold on,’ ‘Honey’ and ‘See ya.’”
In most cases, workplace bullying is subtle and difficult to recognize. To deal with these issues effectively, managers must first differentiate true bullying from lesser forms of workplace aggravation. They should also recognize that bullying is a game that requires two players: dominators aggressively attempt to intimidate, while victims meekly comply....Click here to find out more.