• LinkedIn
  • YouTube
  • Twitter
  • Facebook
  • Google+

Handling a hothead … while staying cool

by on
in Office Politics,Workplace Communication

Don't let a hot-under-the-collar customer or co-worker cause you to lose your cool. Instead, use these four tips from Roberta Cava, author of Dealing With Difficult People (www.cavaconsulting.com):
  1. Soothe the tension in your body by taking a series of deep, calming breaths. The belligerent person may have triggered your “fight or flight” instinct.

  2. Suggest a timeout for both sides to think things over, calm down and reassess the situation with a clear head.

  3. Repeat after me … Paraphrase what the person says. That lets him or her know you’re listening.

  4. Show that you’re willing to negotiate. You can’t change a difficult person, but you can show that you’re open to changing your position. If you won’t budge, the other person probably won’t, either.
Caveat: If the person has completely “lost it,” stick with step No. 2.

Like what you've read? ...Republish it and share great business tips!

Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...

We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.

The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.

" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/6432/handling-a-hothead-while-staying-cool "

Leave a Comment