- Soothe the tension in your body by taking a series of deep, calming breaths. The belligerent person may have triggered your “fight or flight” instinct.
- Suggest a timeout for both sides to think things over, calm down and reassess the situation with a clear head.
- Repeat after me … Paraphrase what the person says. That lets him or her know you’re listening.
- Show that you’re willing to negotiate. You can’t change a difficult person, but you can show that you’re open to changing your position. If you won’t budge, the other person probably won’t, either.
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