“Do you mind if we read some poetry?” the employee’s widow asked. The owner said he didn’t mind and sat listening for some time to the beautiful verses. “Who wrote these poems?” he finally asked.
The widow replied that her late husband had written them.
That experience became pivotal for the factory owner. It taught him to see all his employees in multiple dimensions, not only in the function that they fulfill on the job.
—Adapted from Is an Art, Max De Pree, Currency Doubleday.