- “This customer is always difficult, and here he goes again.”
“I don’t want Scott to head up this project. He’s not organized enough.”
“This problem is just like the one we faced last year, so let’s apply the same solution.”
Remind yourself to find the unique aspects of every challenge. A calm mind and careful listening are the first steps toward applying the right approach to the right problem.
—Adapted from The Psychology of Judgment and Decision Making, Scott Plous, McGraw-Hill.
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