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Avoid language that shuts people up

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in Best-Practices Leadership,Leaders & Managers

Avoid language that shuts people up. It may be exactly what you’d like to do, but silencing your team will only hurt you in the long run after they stop passing along the information you need.

Three examples: “I already know that.” “Why would you want to change that? It’s not broken.” And, “Well, it’s my decision and I say no.”

—Adapted from The DNA of Leadership, Judith Glaser, Platinum Press.

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