Have the guts to make the call

One of the hardest leadership feats is making crisp, clean-cut decisions. That’s because people in their right minds never stop fearing the possibility of a bad call.

Observe these simple principles, however, and it won’t seem so hard:

1. Keep the necessary facts at hand. If you doubt whether you have enough information, ask, “Will I lose more by making a snap judgment or by waiting for more data?”
   
   
2. Have your judgment codified into principles, policies and precepts beforehand. You can make up your own code, but you need to have one.
   
   
3. You don’t have to be right every time.
   
   
4. The decision is hard; that’s the reason it has come to you. Both sides can make good arguments. Decide promptly, firmly, and see the matter through.
   
   
5. You can’t make everybody happy.
   

—Adapted from The Unwritten Laws of Business (formerly The Unwritten Laws of Engineering), W.J. King and James Skakoon, Currency Doubleday.

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