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Keep your cool when communicating

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in Best-Practices Leadership,Leaders & Managers

While training his platoon to take down an enemy base, Lt. Cmdr. Jon Cannon learned a valuable lesson.

The mission: Assault an enemy camp and destroy equipment.

But as soon as his teams were in the camp, Cannon began barking at one of his team leaders every 10 seconds, telling him they were behind schedule. As the team pulled out, he realized he’d slowed everyone down.

Here’s how he advises getting the best results under pressure:
  • Don’t stand over people’s shoulders. Back off.
  • Don’t become impatient, panicky or angry. Those emotions won’t help. Properly train and motivate your work force ahead of time.
  • Don’t hasten work at the eleventh hour.
  • Do take a breath. Count to 10. And let your people work.
—Adapted from Leadership Lessons of the Navy SEALs, Jeff Cannon and Lt. Cmdr. Jon Cannon, McGraw-Hill.

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