The experience helped him identify three traits:
- Competence builds confidence and a sense of common purpose. “If your people sense you are not prepared, you’re in trouble,” Zetsche says.
- Responsibility includes making timely decisions, not using data and nifty analytical tools to put them off. Not deciding is itself a decision.
- Authenticity means being yourself and following through. “People want to see that you mean what you say,” Zetsche says.