Working alongside difficult people can be hard enough. But managing someone with whom you have a personality clash can cause major tension.
Experienced managers know how to separate emotions from the work at hand when dealing with employees. Rather than dwelling on an employee's negative personality traits, smart managers focus on tasks, projects and results. They don't allow their personal feelings to interfere, and they treat everyone the same way.
But in too many cases, managers simply turn away from their least favorite employees. Rather than interacting with them, they avoid them. What's worse, managers may just write off the problem employees and do the employees' jobs themselves.
Turning your back on difficult employees isn't just a (register to read more)mistake, it can also create legal trouble. That's because employees who frequently bump heads with management are also the ones who are most likely to file lawsuits when...