Las Vegas—Issuing snap judgments of those who annoy or irritate you adds to the stress you experience, argues Richard Carlson, author of Don't Sweat the Small Stuff at Work (Hyperion).
Instead, assume that they're innocent, Carlson urged admin pros at a recent American Asso-ciation conference here.
Example: The bad driver who passed you on your way home from work may not be a jerk.
Carlson explained that he could have been that driver the night he rushed home from a restaurant after his children called to report two people walking around outside their house. Even though he called the police and neighbors, Carlson still rushed home.
"When you assume innocence in people, you can avoid a lot of irritation that you would otherwise experience," he said. Take their actions or comments less personally and see people as characters, not adversaries, he advised. Give them a break.
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