Paring down the commission's 51 field offices, reorganizing headquarters, taking complaint filings online and establishing a national call center are among changes recommended for the U.S. Equal Employment Opportunity Commission (EEOC) in a new government report.
Expect many of these plans to take effect in the next few years. Find a summary of the National Academy of Public Administration study at www.napawash. org/pubs/eeoc_summary.pdf.