Q. Is it wise to conduct exit interviews with all departing employees, even those who have been terminated on poor terms? —J.S., Georgia
A. Exit interviews can be a useful tool for future retention purposes, but if an employee has been discharged for gross misconduct, it's likely that any exit interview will waste your time. Even worse, it may actually provoke the employee into a litigious mood. Bottom line: Use your best judgment and conduct exit interviews only when they're likely to be fruitful.
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