Make it crystal clear how candidates should apply for jobs. Examples: If you only accept applications online, explain how. If you accept applications in person, designate exactly how applications are to be delivered.
Recent case: Alphago, who is black, learned that a youth services organization was looking for an executive director. Since he met the minimum requirements listed in the job posting, he asked where to submit his résumé or an application. He was told he could apply online or in person. He dropped off his résumé.
When Alphago wasn’t interviewed, he sued, alleging race discrimination. The club argued it had no record of his application and that he should have submitted it online. The court sent the case to trial, reasoning that Alphago had applied properly. (Penn-White v. Boys and Girls Club, No. 4:15-CV-640, ED TX, 2017)