by Kim Bassett, President and CEO, Steward Norwood Hospital, Massachusetts
at its heart comes down to how well you are able to connect with people. It doesn’t matter how much education or business training you have. Some of the world’s best leaders have had little to no education (Steve Jobs, Abraham Lincoln, John D. Rockefeller, Henry Ford and Mark Twain just to name a few). It’s simple. If you are unable to connect to people on a basic level, you won’t be a good leader.
Ingredients for effective leadership
1) Listen and follow up. Find common ground, listen and express genuine interest in the other person. In a meeting, leaders should speak the least. Listening is key; everyone wants to be heard. But what comes next is equally as important as the listening element. You absolutely must follow up on issues identified. Even if you cannot satisfy the request, it is important to let the staff know that their issue c...(register to read more)