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4 phrases great leaders use

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To be a great leader, you need to be an outstanding communicator. Use these phrases regularly and freely with your employees and co-workers to boost your communication skills:

“What is your opinion on this?” People want to feel heard, and when you ask employees this question you offer them that opportunity, while also telling them that you value their input.

“What are your questions or concerns?” Let people know that they can come to you when they are confused or worried. Creating that rapport builds trust, prevents errors, and reduces stress and conflict.

“This is what I want to accomplish ...” Tell people exactly what goals you want to hit and what results you want to see. When you assign work, explain why you are assigning it and how it fits into the big picture.

“What can we do better next time?” Even when you succeed, and especially when you fail, talk to your employees about what you, they, the team or the organization as a whole could have done differently to ensure better results.

— Adapted from “8 Things Exceptional Bosses Constantly Tell Their Employees,” Elle Kaplan, Inc., www.inc.com.

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