Get together with your team and try to sort through these brain-burners. Want an extra challenge? Have each person write down their responses to the questions in 5 words or less, forcing everyone to concentrate their thoughts on a complex issue into the simplest terms possible.
1. Your company sells a high-end subscription service that automatically renews each month, with the customer’s credit card being charged until they specifically request that the service be cancelled. One day while speaking to a customer about an unrelated, low-priced product they’ve purchased on their company’s behalf, it becomes obvious that they don’t realize they’re still signed up for the subscription service—and haven’t realized it for two years, with their corporate credit card being charged every 30 days for a substantial sum. You figure that no one in their Accounting department is questioning the charge. Their organization is only a very occ...(register to read more)