This month’s Best Communicator Award was won for responding appropriately to someone who is arguably the month’s Worst Communicator.
A user on Mumsnet.com details the following story: After attending the wedding of a former co-worker—and offering a generous gift of £100 (almost $150)—she received an email with this message from the bride:
"We were surprised that your contribution didn't seem to match the warmth of your good wishes on our big day. In view of your own position, if you wanted to send any adjustment it would be thankfully received."
That’s right, folks. The bride was upset with the amount a former co-worker—not a close friend or relative, mind you—had gifted her. Then she had the audacity to request more!
The woman who received the rude email believes that the phrase “in view of your own position” was in reference to an inheritance she had recently received. So the bride was rude, presumptive and entitled.
What makes the Mumsnet.com user a Best Communicator? This one-sentence response she sent the bride:
“I assume this was some sort of mistake?”
She is still waiting on the bride’s response.
No doubt you’ve received rude emails from co-workers that get your blood boiling. However, don’t send an angry response and stoop to their level. Instead, follow this woman’s lead and send a tactful, simple response, such as “Please call me to clarify these statements …” or “I’ll gladly discuss this in person” to show that you want to resolve the issue—without hiding behind email.