When you mention to an employee who may be having personal problems that the company has an(EAP), make sure to do so in a generic and consistent manner.
Say something like: “I want to let you know that we have trained professionals available to assist employees in a wide range of areas, including family problems, illnesses, elder care, finances, depression, drug addiction and more. Here’s how to contact them ... .” Leave it up to the employee to contact the EAP.
That approach informs the employee without singling out a specific problem. Never say anything such as, “The EAP has good drug counselors” or “Mike was depressed and the EAP really helped him.”
Note: If a potentially troubled employee seems unable to stop talking about her problem after she’s opened up to you, say something like: “Laura, you’re giving me too much personal information. I care about you, but I’m not your best resource. Remember, we have an EAP to help us at times like this. I’m sure they’ll be able to help you better than I could.”