Sometimes, a manager’s crew includes night shift workers, people who are usually out of sight. They can also slip out of mind too. It takes a special effort to give those workers who are rarely seen the guidance they need to succeed and feel valued. Here’s how to handle it:
1. Provide appropriate training. Don’t assume an employee has what it takes to perform well on a late shift. Give him or her the proper training needed to be able to make more decisions on their own.
2. Stay connected. Make it easy for workers on those shifts to communicate with you through phone calls, texts or emails. Like day shift workers, the night folks should have quick access to a boss. Also provide notes and memos that were generated on the day shift to keep them in the loop.
3. Be there occasionally. Being on the scene from time to time demonstrates your commitment to helping late shift workers do their best. Show you care enough about them to change your own schedule when they need you.
4. Maintain good working conditions. One of the best ways to show late shift workers you care is to make a special effort to upgrade their working conditions. Did you have a pizza party for the day shift? Don’t forget to order a delivery for the night shift too. Finally, ask them for their own suggestions about creating a more satisfying experience.