An uncooperative employee can severely limit a group’s productivity. Not only will that person’s contribution be missed, but the quantity and quality of the other employees’ work may suffer as they struggle to finish the job without him.
If you have an uncooperative employee, the following guidelines can help you resolve the problem.
Act immediately. Talk to the employee as soon as you’re aware of the problem. Prompt action can help limit the damage to group morale and productivity.
Explain the importance of cooperation. Tell him why his help is needed. Point out that cooperation with others is one of his responsibilities. Give specific examples of the type of behavior you expect, and the consequences if he doesn’t comply.
Reaffirm your faith in the employee. Let him know that you are criticizing his behavior rather than his abilities, and that you still value him as an employee.
Get a commitment for improvement. The commitment should be for specific changes. Be sure the employee understands that you expect to see immediate indications that he is changing the way he approaches his work and deals with other people.
Follow up and give positive reinforcement. The commitment to improve is a good beginning, but you may need to help the employee carry it out. Observe his actions as he works with others. Praise any progress he makes.