It’s hard enough to effectively communicate with the people you see every day in the office. So how do you do it when your co-workers are spread across the globe? Use this advice:
• Pick up the phone. Sure, email, instant messaging and online collaboration software make your job easier, but sometimes a call is more appropriate. You can quickly clear confusion, brainstorm solutions and connect on a personal level.
• Be helpful. It’s really easy to forget all about that lone remote worker across the country. Make co-workers feel less isolated by reaching out to them with a quick “How are you doing today?” and by volunteering to help them out if they are swamped.
• Address problems immediately. When issues arise, you may hunker down to focus on the problem. However, those issues could affect your co-workers’ work and productivity. Reach out to them as soon as possible to explain the problem and discuss solutions. Keep them updated until you resolve the issue.
— Adapted from “3 Management Tips for Overseeing a Global Workforce,” Rachel Seidman, Content Standard, www.skyword.com.