Researching and selecting new technology for an organization takes a great deal of time and money. If your employees aren’t using equipment, software and applications provided for them, they could be riling the powers that be. Three tips to help staff:
• Sell benefits. Don’t just list the features and expect your employees to care. Tell them how the new technology will make their lives easier, prevent mistakes and rework and streamline processes.
• Provide training and ongoing support. Employees may be reluctant to try new technology if it seems too complicated. Before you require employees to use it, offer training. In addition, make sure that they know whom to call for help if they run into problems.
• Ask for feedback. If the technology is too difficult to use or actually slows down processes rather than speeding them up, you need to know. Survey your employees to ensure that it is working as you intended.
— Adapted from “How to Ensure Employees Are Using the Technology You’re Giving Them,” Warren Neuburger, www.cio.com.