Should you fight at work? Management gurus Jack and Suzy Welch think so, as long as “the conflict is a means to an end and the end is a better decision.”
With everyone being offended by everything these days, and’s and HR’s fear of “hostile environment” claims, how do you encourage employees to engage in healthy conflict? Establish two rules:
1. Remain collegial. Employees must feel free to speak their minds, and if people are rude, defensive or hostile, no one will open up. Shut down abusive behavior immediately.
2. Have a reason. Establish the rule that if people want to disagree with an idea or plan, they must have legitimate business reasons and offer alternative ideas and solutions.
— Adapted from “Should You Fight at Work?” Annabel Grossman, Daily Mail, www.dailymail.co.uk.