The Department of Veterans Affairs Inspector General has issued a blistering report—mainly concerning the VA’s Philadelphia office, but also singling out offices in Los Angeles and Oakland—claiming the department mishandled or neglected mail, manipulated dates to make old claims look new, altered quality reviews and shelled out $2.2 million in duplicate benefit payments.
VA officials testifying before Congress acknowledged putting too much pressure on workers—requiring overtime and imposing an unrealistic production system—resulting in cut corners.
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