It takes more than doctors and nurses to keep health care organizations running. People who work as administrative professionals in health care environments play a key role in providing care and keeping things operating smoothly.
“Demand for administrative professionals in the health care field continues to be strong,” says Robert Hosking, executive director of OfficeTeam. Many health care providers are looking for front-office staff members who have customer-service skills to help manage incoming patients. And being bilingual is a plus, Hosking says.
As organizations transition to electronic medical records and deal with the upcoming coding conversion from ICD-9 to ICD-10, they’re looking for coding and health informationprofessionals as well. Here are three more health care admin roles for you to consider:
1. Medical office administrator. People in this position oversee the day-to-day management of a health care practice, Hosking says. Responsibilities include hiring and managing staff, developing a business plan for the practice, interacting with insurance companies, handling contracts, attending seminars and undergoing further training to stay up-to-date on regulations, he says. People in this position also may manage accounts receivable functions and budgets.
2. Patient registration/intake/admissions clerk. People in these positions interview incoming patients before admission to gather demographic, insurance and emergency information, Hosking says. They complete paperwork and sign-in procedures and may also do some security work to ensure patient safety. They explain hospital policies, prepare and distribute patient identification bands and arrange for transportation to assigned hospital rooms, he says. Admissions clerks may also collect co-payments, answer phones, help family members and conduct research for prior hospitalization records and account folders. Sensitivity to confidential matters, it’s especially required in this position, Hosking says.
3. Medical front desk coordinator. In larger organizations, people in this position act as the lead for all front desk staff, coordinate schedules for the front desk and help with managerial tasks, Hosking says. They greet and provide directions for visitors, including patients, representatives, job candidates and customers. Medical front desk coordinators may complete paperwork, sign-in and security procedures and schedule patients.