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Consumer-driven health plan satisfaction rising

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People with health insurance continue to express higher satisfaction with traditional health plans compared with so-called “consumer-driven” plans, but the satisfaction gap appears to be narrowing, according to new research from the Employee Benefit Research Institute.  

Based on the group’s latest Consumer Engagement in Health Care Survey, traditional-plan enrollees were more likely than consumer-driven (CDHP) and high-deductible health plan (HDHP) enrollees to be extremely or very satisfied with their overall plans.

Sixty-one percent of traditional-plan enrollees were extremely or very satisfied with their overall health plans, compared with 46% among CDHP enrollees and 37 percent among HDHP enrollees.

However, overall satisfaction rates have been trending upward for CDHP enrollees and downward for traditional enrollees. Overall satisfaction rates among CDHP enrollees increased from 37% in 2006 to 47% in 2012 before dipping slightly to 46% last year. During that same period, satisfaction with traditional health plans peaked at 67% in 2007 before settling at 61% last year.

Regardless of plan type, two-thirds of people who have health insurance reported that they are extremely or very satisfied with the quality of the health care they receive.

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