Use these activities to encourage your employees to share feedback you can use to improve your organization:
1. Hold a feedback event. Provide each team with poster board and the instructions to “Share respectful, forward-thinking feedback about what’s working here and what isn’t.” Display the posters in a common area, and put good ideas to use.
2. Set up a hotline. Create a toll-free, confidential phone line that employees can call to vent concerns and share feedback day or night.
3. Overhaul the message box. Hang a clipboard holding suggestion forms in the break room to encourage people to share their ideas, feedback and concerns anonymously.
Note: If you find that employees aren’t sharing, it’s likely that they either fear repercussions for being critical or they don’t believe that you will listen to them anyway. That requires a cultural change.
— Adapted from “Six Ways to Listen to Your Employees,” Forbes, www.forbes.com.