When your company is a hard place to work, how can you keep employees from leaving not long after they start?
Offering training can help, says Alison Cernansky, talent generalist for Saatchi LA. She says her company’s admins consistently juggle multiple responsibilities, and the best are experts at prioritizing and multitasking. “As an organization, we help to develop these competencies by offering training opportunities aroundand productivity.”
“The more we can help them acclimate to our procedures and streamline their day-to-day duties, the better they can manage their time, which will lead to success and, in turn, retention,” Cernansky says.
“Gone are the days of secretaries who aided the creatives on Madison Avenue like AMC’s Mad Men,” says Hussain Manjee, president and chief success officer of DHD Films. Now that admins are so much more than secretaries, businesses need to focus on organization and recognition if they want to keep good ones.
“Regardless of your business size, admins usually service multiple team members, and it is important to create an organized workflow that everyone from the top down respects,” Manjee says. “In my business, all admin requests must be approved two weeks in advance to decrease stress and confusion. Part of that respect comes in the form of publicly recognizing your admin for doing the work that quite often no one else wants to complete.”