Over 30 years, Rick Miller has run huge companies, startups and nonprofits. Former CEO of AT&T Global Services, Miller is now a professional speaker and business adviser based in Morristown, N.J.
Executive: What’s the biggest lesson you’ve learned on ?
Miller: The best definition of “communication” is the joint construction of meaning. As hard as I might try to communicate with someone else, if they don’t meet me halfway, I won’t be successful. So what I say and what they hear can be different things. That increases my responsibility to understand the environment in which we’re communicating.
EL: How can you build trust with employees?
Miller: You don’t create trust in a meeting. You’ve built it up over time. But there are things you can do, like make eye contact. I had a boss who used to stay behind his desk to do my (register to read more). Get out from behind your desk! It creates ope...