At some point, you will need to step in and mediate a conflict between two employees. When that time comes, follow this advice:
• Don’t allow employees to rehash the past. Ask each employee to fully explain his or her side of the story—but just once. Then when employees try to revisit the past, say, “We’ve already covered that. Let’s move forward.”
• Outline preferable behaviors. Ask the employees what changes they would like to see from one another. Together come up with reasonable goals for each employee to improve relationships.
• Ask employees to self-monitor their progress. Employees should track the times when they modified their behavior and to consider how their changes have improved the work relationship. Check in with them periodically to talk about their progress.
— Adapted from “5 Tips to Solve Conflicts With Behavior,” Aubrey C. Daniels, www.talentmgt.com.