When you have extremely urgent information to share, ensure that your listeners understand your message and can respond accordingly. Use these tips to convey a clear message when it matters most:
• Plan your statements. If you communicate in the heat of the moment when your emotions are high, you could alarm employees.
• Be open and honest. Now is not the time to sugarcoat a situation or hide information, especially if you need employees’ help to resolve a problem. Provide them with all the information they need to act.
• Take your time. You may be tempted to rush through your statement and quickly send employees back to work. However, don’t rush. Provide plenty of details and make time for them to ask questions and provide insight. However …
• Get to the point. Don’t send mixed messages by starting a conversation with small talk. Reveal the urgency of the situation by immediately describing the issue and the severity of the situation.
• Don’t discuss other topics. Instead, limit your discussion to this one high-priority issue. If meeting attendees bring up another topic, say, “We need to discuss that at another time.”