Verbal Judo: The Gentle Art of Persuasion by George J. Thompson, Ph.D., and Jerry B. Jenkins
This revised edition is the classic guide to the martial arts of the mind and mouth that will help you defuse confrontations and generate cooperation, whether you’re talking to a boss, a spouse or even a teenager. For more than a generation, Dr. George J. Thompson’s essential handbook has taught people how to communicate more confidently and persuasively in any situation.
Verbal Judo teaches you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters and use proven strategies to successfully express your point view and take the lead in most disputes.
$14.99, HarperCollins Publishers, www.harpercollins.com.