Service SOS — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Service SOS

Get PDF file

by on
in Office Communication,Workplace Communication

Improve your department’s service performance by considering some of the ways you have been pleasantly surprised as a customer. 

Ask staffers to write down positive experiences they have had when dealing with employees at other businesses. Then discuss how you might similarly delight your own external and internal customers.

Example: Add a personal touch to your relationships with internal customers by walking files to another department to hand-deliver them—with a smile—to colleagues rather than simply emailing them. 

—Adapted from The Starbucks Experience, Joseph Michelli, McGraw-Hill, www.mcgrawhill.com.

Leave a Comment

 

Previous post:

Next post: