Giving details of very specific situations forces applicants to paint an accurate picture of their. Ask them questions like these:
- “Tell me about the last time you became upset while dealing with co-workers. What tried your patience or caused your anger?”
- “Have you ever had to stand up for yourself in a confrontation with a peer or a customer?”
- “Tell me about your most irrational, rude and intimidating coworker at your last position. How did you handle the situation?”
- “Would your coworkers say you’re casual and relaxed or intense and focused?”
— Adapted from 96 Great Interview Questions to Ask Before You Hire, Paul Falcone, AmericanAssociation, http://www.amanet.org.