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Build rapport with pauses

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in Office Communication,Workplace Communication

You can effectively build rapport in your face-to-face conversations by reflectively pausing before answering questions or addressing concerns. Inserting a short pause or period of silence before you deliver an answer builds a sense of anticipation and projects a sense of empathy to your listener. That increases the impact and effect of your words, and helps to create a connection. 

Substitute short pauses in place of empty opening phrases or meaningless thought-gathering sentences. Rule of thumb: Holding a pause for more than two to three seconds can be counterproductive and indicate a lack of confidence in what you’re about to say, so be sure to work on your timing.

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