Effective managers don’t do all the talking. Instead, they open a dialogue with employees by establishing two-way communication channels. Take these steps:
- Use the brief-back. The military has a time-honored method of making sure people understand what you have said. They ask listeners to repeat back what they have just been told. That is a simple way to confirm employees’ understanding and gives you an opportunity to correct misunderstandings.
- Think out of the office. Invite employees to breakfast or meet them for coffee. Just make sure you listen as much, if not more, than you talk.
- Stay in the loop. If you want to know something, ask.