Cross-training—the process of having employees learn coworkers’ jobs—is an excellent way to boost productivity and develop employees’ skills. Through cross-training, organizations can see the following benefits:
- Deeper understanding. Cross- training shows team members the process from beginning to end. They may better appreciate the organization as a whole and their individual team members for the jobs that they do.
- Reduced recruiting costs. Training within means less recruiting for talent from the outside. Shifting duties within your organization is more cost-effective, it shortens the learning curve and it ensures cultural fit. Your current employees already have an understanding of the organization and its values.
- Increased productivity. With cross-training, there will always be someone around who can accomplish every job on any given day. Absences will be less difficult to cover.
- Improved morale. By investing in your current employees and teaching them new skills, you make them feel valued. You’ll likely see increased job satisfaction and performance from their knowing your organization offers learning and career advancement opportunities.
— Adapted from “The Importance of Cross-training in Improving Team Performance,” Ruth Mayhew, http://smallbusiness.chron.com.