Start a positive and meaningful conversation with staff members. If you ask “How are you?” they might respond “Fine” or “Hanging in there.” Ask one of these questions instead:
- “What are you working on?”
- “What are you excited about?”
- “What do I need to know?”
- “What is the best thing that happened this week?”
With your question, you can focus the employee on what is going well or draw out more information than a perfunctory greeting.
— Adapted from “Instead of Asking, ‘How’s It Going,’ Try This Instead!” Tim Sanders, http://sanderssays.typepad.com.