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Learn more from greetings

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in Office Communication,Workplace Communication

Start a positive and meaningful conversation with staff members. If you ask “How are you?” they might respond “Fine” or “Hanging in there.” Ask one of these questions instead:

  • “What are you working on?” 
  • “What are you excited about?” 
  • “What do I need to know?” 
  • “What is the best thing that happened this week?”

With your question, you can focus the employee on what is going well or draw out more information than a perfunctory greeting.

— Adapted from “Instead of Asking, ‘How’s It Going,’ Try This Instead!” Tim Sanders, http://sanderssays.typepad.com.

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