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Save face after a mistake

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in Career Management,Workplace Communication

Everyone makes mistakes. What can set you apart is how you handle them. Take these steps to recover after you mess up:

  1. Ponder your error. Analyze why the mistake happened and exactly how you failed.
  2. Offer an apology. If the situation warrants it, say you’re sorry to anyone you affected, but just once. Over-apologizing doesn’t change the mistake, but it will make you appear unprofessional.
  3. Present your plan of action. Explain how you will rectify the situation and prevent it from happening again.
  4. Seek feedback. Show that you are willing to grow from the situation and are open to ideas for preventing the issue from recurring.

— Adapted from “How to Save Face After a Major Screw-up,” Avery Blank, www.fastcompany.com.

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