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Achieve your full potential

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Empower employees closer to the action to handle lower-level questions, problems and decisions. Doing so will offer you more time for long-term projects and upper-level decisions that truly warrant your involvement. Follow these steps:

  • Evaluate the situation. Notice how many issues you deal with that someone else down the ladder could—and should—handle. 
  • Find the incentive. Think about what you could be working on if these situations were dealt with at the appropriate level. 
  • Offer support and training. Coach people on how to answer job-related questions, handle problems and make decisions. Define which issues they should handle and when to consult you. Gradually distance yourself as others gain experience and become more confident.

— Adapted from “Decision Making Waste?” Greg Schinkel, Leader’s Beacon,

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