Empower employees closer to the action to handle lower-level questions, problems and decisions. Doing so will offer you more time for long-term projects and upper-level decisions that truly warrant your involvement. Follow these steps:
- Evaluate the situation. Notice how many issues you deal with that someone else down the ladder could—and should—handle.
- Find the incentive. Think about what you could be working on if these situations were dealt with at the appropriate level.
- Offer support and training. Coach people on how to answer job-related questions, handle problems and make decisions. Define which issues they should handle and when to consult you. Gradually distance yourself as others gain experience and become more confident.
— Adapted from “Decision Making Waste?” Greg Schinkel, Leader’s Beacon, www.leadersbeacon.com.