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Learn from angry employees

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in Leaders & Managers,People Management

Follow the “1% rule” when dealing with upset employees—especially if you’re the target. The rule: At least 1% of what angry employees say is accurate, regardless of how much they generalize.

Don’t dismiss the employee as a hothead or crackpot—even though you have plenty of “reasons” to do so. Accepting feedback—even when it sounds outrageous—will make you a better manager.

— Adapted from The Human Element, Will Schultz, Jossey-Bass Publishers, www.josseybass.com.

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