Fielding employee questions is an unavoidable part of any manager’s role. However, a daily bombardment of questions could indicate poor. Take these steps if you hear too many questions:
- Provide vision and resources. If you find that when you delegate tasks employees come back to you for clarification, improve your delegation skills. Outline specific project goals, available resources and expected results, and empower employees to make their own decisions.
- Outline clear procedures. Prevent employees from constantly asking “What’s next?” Document detailed procedures for routine activities so employees can work on their own without having to hear next steps from you.
- Honor mistakes. Rather than punish an employee who makes a mistake, turn the experience into a lesson for all to learn. Errors show that they take initiative and have the confidence to tackle an issue on their own.
— Adapted from “Too Many Questions,” Dan Rockwell, Leadership Freak, www.leadershipfreak.wordpress.com.