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Help your boss communicate effectively

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As an admin, there’s a good chance you’re involved with your boss’s communications. This could involve announcing a change, a new initiative, or keeping everyone abreast of the company’s objectives.

Michelle Gilbert, Com­­cast Cable’s Heart­­land region, offers these tips to help your boss communicate effectively:

•  Keep written messages short and sweet. Convey the essential information in short and well-organized paragraphs, and move on.

•  Tailor communications to the intended audience. Consider who your boss is trying to reach and find the best way to connect with them.

•  Suggest creative ways to connect. A text message, handwritten note, voice mail or face-to-face meeting could be a more effective way to connect. And for mass communications, consider a video message.

•  Meticulously maintain your lists. “According to collaboration software provider Atlassian, businesses waste an average of $1,800 per employee annually on email inefficiencies,” Gilbert says. It’s worth the investment to regularly up­­­date email lists.”

•  Encourage proactive communication. If a big change is coming, your boss should communicate that to employees as soon as possible. This will head off rumors and keep misinformation to a minimum.

•  Proofread religiously. Ideally your boss will read written communications before sending them out, but you should have a third set of eyes look over everything you write first—unless, of course, it’s confidential.

— Adapted from “8 Tips for Effective Employee Communications,” Michelle Gilbert, Crain’s Detroit Business.

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